I live in the San Juan Islands off the coast of Washington near Canada. I was driving through Portland on Interstate 5 with plenty of traffic and ran into a pot hole in my lane. I had little notice of it and no place to swerve, so ran right through it. . . and it was deep! Soon, I heard this awful noise and the "low-air-in-tire" light went on. I drove a little while further and took an off-ramp on the freeway praying to find an auto repair place in (for me) a strange city. I drove right up to Gary's. Dan Long came out and assessed the damage. I needed two rims and a two tires. Since I had a spare tire and rim, he immediately ordered a new rim for next day delivery. They called the hotel I selected to make a reservation and drove me to the hotel to spend the night. Next morning, they picked me up and brought me back to Gary's. By about noon, I was on my way. Not once did he try to sell me something I did not need! The workers were thoughtful, efficient, and kind. I was so thankful Dan was honest and did not try to sell me "extras." I felt very blessed to have my prayers answered: help in a strange city, without having to deal with someone trying to sell me lots of unnecessary stuff--and besides, they even provided taxi service to and from the hotel!. And the price? I was amazed at how reasonable they were! I was expecting to have a much larger bill. So thank you, Dan Long and crew; God bless you!

Again, I was looking around for different quotes from a shop regarding the problem with my car, I am a girl, it seems to be an issue with some mechanics. They want to talk to me like I am at a disadvantage because of it. This place was one of those places. No thanks!

It's rare to find quality, honest mechanics. Gary's Auto is one of those rare finds. They have plenty of business, so they can be hard to get an appointment with, but it's worth it. And because they have plenty of business, they're not trying to get as much business out of every customer. I don't have money to throw around and I didn't feel at all pressured to spend any more than I had agreed to and planned. Ask for J.R.

They missed replacing some bolts onto my cars engine after doing some work. Fortunately after driving for several hundred miles the bolts were still in my engine compartment and something I simply placed back on my engine. But they do not do a professional job or don't have mechanics qualified or diligent enough to do competent work. Upon talking to the manager Jeff who is the owners son I felt even more reluctant to ever bring return business to this company after his first refusal to admit his mechanics would do such a thing then after explaining exactly how they could and did do a sloppy job simply said what do you want me to do about it. I want to know my car was worked on properly. If I can see on the outside of the engine that they did a sloppy job it only makes me wonder about the inside of the engine to which he just kept saying what do you want me to do about it.

I brought my 1979 Datsun pick up there because it was leaking oil. They took a look at it, and I was quoted 350$ to replace the main valve seal. 350$ to replace a main valve seal on a 1979 Datsun is fraud, pure and simple.

Gary's has continued to earn my business with friendliness and great customer service. I bought 2 tires from them a year and a half ago, and since then they have taken care of a few punctures at no charge. Recently we needed to replace a rim that had developed a crack and Gary's mounted, balanced, and installed at no charge - way above and beyond. Staff is always friendly and accommodating (especially J.R.) Don't hesitate, these guys rock.

They are HONEST, NICE, they reccomend, not "you have to", KNOWLEDGEABLE, best of all....Jake repaired my Oldsmobile Omega, afterward I asked questions...he answered them without hesitation and without my feeling that I got " ripped off. I shall return with wife's car!

This towing company was towing another vehicle in my neighborhood off 134th & Powell at approximately 11:00 pm. The driver seemed to have no idea what to do. It has been on my street now for over 25 minutes & still no solution. I didn't need the tow, just peace & quiet when trying to end go to bed!

I brought my pretty banged up vehicle for what I was hoping was just 2 new tires after popping a front tire (by misjudging & hitting a curb at about 30 mph). Life just sometimes doesn't work that way and I needed a bit more TLC than that to correct some serious alignment issues. Jeff, the son of Gary, the owner, took great care of me and gave me clear information about the process and what was needed. I have to admit that being a female kicks off the "am I being sold a bill of goods?" alarm because it was going to almost double what I originally expected to be spending that day. Yikes, but it's life, right? So I just gotta' follow my gut instincts in these situations and my gut was dead on as usual. I felt I was in great hands. This is an honest, family business that provides EXCELLENT customer service, clear communication about the process your vehicle is going through, rides back to your residence close by if the process will be lengthy, timely and reasonable turnaround for vehicle repair and very fair and competitive prices for services. I left knowing that I will return to use them because I prefer to give my business to customer service-based family businesses and also because I know they went above & beyond and basically busted their asses to get me my car back the same day - despite finding out, once the wheels were off, that I had dropped them off a can of worms earlier that morning. Thank you, Jeff, Gary, and all the staff who worked on my car and drove me home! Excellent all around service and staff!

Waited two hours for an oil change despite an early morning appointment. No one informed me they had to special order my oil and that I would be waiting a while. For the record, I'm still sitting here waiting for my car that should have been done an hour ago. No one kept me updated, no one informed me of anything. Extremely frustrated.